92 Jatto Privacy Policy

1 Introduction

This Privacy Policy explains how 92 Jatto collects, processes, stores and protects the personal data of users who register an account, visit the website or use the mobile application. We take data privacy seriously and are committed to handling your information responsibly.

By creating an account or using the 92 Jatto platform in any way, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described here. This Policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines.

92 Jatto is the data controller for all personal data processed in connection with your account and use of the platform. If you have any questions about how your data is used, you can contact us at any time using the details provided in Section 11.

2 Data We Collect

92 Jatto collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browsing activity, and in some cases from third-party payment and verification providers. The categories of data we collect are as follows:

Identity & Contact Data

• Full name, date of birth and gender as provided during registration.
• Email address and mobile phone number.
• CNIC number or other identity document details when requested for verification purposes.
• Residential address when provided or required for verification.

Financial Data

• Mobile wallet account numbers (e.g. JazzCash, Easypaisa) used for deposits and withdrawals.
• Bank account or card details sufficient to process transactions — note that full card numbers are never stored on 92 Jatto servers.
• Transaction history including deposit amounts, withdrawal requests and PKR balances.

Gaming & Behavioural Data

• Bet history, game session data, sports markets visited and in-play activity.
• Bonus claims, wagering progress and promotion participation records.
• Login timestamps, session duration and platform navigation patterns.

Technical & Device Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, browser version and screen resolution.
• Cookies and similar tracking technologies (see Section 7 for full details).

Communication Data

• Records of chat conversations with the 92 Jatto support team.
• Emails, feedback submissions and any documents you send to us.

3 How We Use Your Data

The personal data 92 Jatto holds about you is used for the following purposes:

Where we rely on your consent to use your data — such as sending promotional communications about new bonuses, Cricket betting markets or PSL special offers — you can withdraw that consent at any time from your account notification settings or by contacting support.

4 Data Sharing

92 Jatto does not sell your personal data. We may share limited personal data with carefully selected third parties only where it is strictly necessary to operate the platform and provide services to you. Third parties we work with include:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks and card schemes, to process your PKR transactions securely.
• Identity verification providers — to confirm your age and identity when required, helping protect you and other players from fraud.
• Cloud hosting and infrastructure providers — who store platform data in secure server environments under strict data processing agreements.
• Fraud detection and security services — to help identify unusual account activity, suspicious betting patterns or potential abuse.
• Customer support software providers — to enable the live chat and ticket system used by our support team.

All third-party service providers are required to handle your data securely and only for the specific purpose for which it was shared. They are contractually prohibited from using your data for their own marketing or from sharing it further without authorisation.

We may also disclose personal data where required to do so by applicable law, court order or regulatory authority. In such cases, we will disclose only the minimum data necessary to comply with the requirement.

5 Data Retention

92 Jatto retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, financial and security obligations. The following general retention guidelines apply:

• Account and identity data — retained for the duration of your account and for up to five years after closure, to meet record-keeping obligations.
• Transaction and financial records — retained for a minimum of five years following the transaction date, in line with standard financial record-keeping practices.
• Gaming session logs — retained for up to two years to support dispute resolution and responsible gaming monitoring.
• Support communications — retained for up to three years to maintain a record of resolved issues and assist with future queries.
• Marketing consent records — retained for the duration of your consent and for a reasonable period after it is withdrawn, as evidence of your preference.

When data is no longer required and no legal obligation exists to retain it, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

6 Security Measures

Protecting your personal data from unauthorised access, loss or misuse is a core responsibility for 92 Jatto. The following technical and organisational security measures are in place across the platform:

• TLS/SSL encryption — all data in transit between your device and our servers is encrypted using current industry-standard protocols.
• Password hashing — account passwords are never stored in plain text; they are hashed using a strong, irreversible algorithm.
• Access controls — only authorised personnel with a genuine operational need can access personal data, and all access is logged and audited.
• Two-factor authentication — available for player accounts to add an extra layer of login security.
• Regular security reviews — the platform infrastructure is reviewed regularly to identify and address potential vulnerabilities.
• Secure payment tokenisation — payment details are tokenised by our payment processors; 92 Jatto does not store raw card or wallet credentials.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, please contact the support team immediately so that your account can be secured without delay.

7 Cookies Policy

92 Jatto uses cookies and similar technologies to keep the platform functioning, remember your preferences and understand how players use the site so we can make it better. Here is a clear breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use core platform features. Analytics and marketing cookies can be declined without affecting your core experience.

8 Your Rights

As a 92 Jatto player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email.

We aim to respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if that is the case. There is no charge for making a request.

9 Minors

92 Jatto is strictly an adult platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. Registration requires confirmation that you are at least 18 years old, and age verification may be requested at any time during the account lifecycle.

If we become aware that an account has been created by or on behalf of a minor, the account will be closed immediately, any balance will be returned to the depositing payment method after review, and all associated personal data will be deleted.

If you believe a minor has created an account on 92 Jatto, please contact the support team immediately so that the situation can be resolved promptly.

10 Policy Updates

92 Jatto may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When material changes are made, we will notify registered players through an on-site banner, a notification on next login or a direct message to your registered contact details.

The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this Policy periodically, especially if you have not visited the platform for some time. Your continued use of 92 Jatto after a policy update has been published constitutes your acceptance of the revised terms.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the 92 Jatto team. We are available 24 hours a day, 7 days a week.

• Live Chat — the fastest way to reach us; available at the bottom-right corner of every page on the platform.
• Email: [email protected] — for formal written requests or data rights queries that require a documented response.

When contacting us about a data privacy matter, please include your registered username and a brief description of your request so we can locate your account and respond as efficiently as possible.